Case Studies

Fulcrum Connections

Fulcrum Connections provides gas connection services to the national pipeline infrastructure on behalf of National Grid Transco.  It safely connects 160,000 new domestic and industrial customers to the network each year.  Its expertise and state of the art systems enable it to delivery an end-to-end works management services.  Fulcrum Connections has a national footprint with regional offices and their Head Office in Coventry.

The complex process of connecting gas was previously managed by a number of IT systems which functioned adequately.  However, it was recognised that new, fully integrated systems would provide greater efficiency, improved customer service and additional safety assurance.  The implementation of these systems had been delayed twice due to several factors and Fulcrum Connections decided to utilise CCL's project management skills to get the programme back on track.

CCL conducted an Implementation Audit which result in a revised implementation plan, programme and project management structure.  This work also lead to the re-negotiation of the contract with Fulcrum's principal solution provider.  CCL's evaluation enabled Fulcrum Connections to conclude the project with their own resources and facilitate the desired improvement in customer service.

Peter Carr, IS Business Manager

Fulcrum Connections