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CCL - Virtual IT Director
Dispute Resolution

When business negotiations break down, resolution can be achieved at a fraction of the cost and within a fraction of the time of taking a case through the courts. Rather than winning or losing, business can move beyond disputes with solutions that benefit their short and long term commercial interests, with important corporate relationships and reputations intact. Litigation remains as an effective backstop alternative if other techniques don't work.

During the course of many computer system acquisition projects, the vendor and the buyer reach an impasse. This could be at any stage, but often occurs during the lengthy systems implementation phase when the parties concerned blame each other for lack of progress and doubts are cast on the viability of the whole undertaking. 

However, it is likely that both parties will find the litigious route to be both extremely costly and time consuming, incurring:
  • The total collapse of the relationship
  • High legal fees
  • Time and resource commitments to an ongoing process
  • Lost productivity and distraction
  • Diversion of management attention from the core business focus
  • Personal and organisational stress and pressure
CCL's years of experience in IT projects and perhaps most importantly their total independence, mean that an impartial view of the situation can be arrived at quickly and invaluable advice provided regarding options for resolution.

"CCL's Dispute Resolution Methodology is a flexible process conducted confidentially in which a neutral person actively assists parties in working towards a negotiated agreement of a dispute or difference, with the parties in ultimate control of the decision to settle and the terms of resolution."

With both parties' agreement a dispute resolution process can be embarked on, which has a proven success rate. However, where settlement is not possible the process assists parties to narrow and clarify the core issues in dispute, thus enabling a shorter trial.