Business projects, whether or not they involve IT systems, rarely fail for any technical reason: these days computer systems are ever more sophisticated and reliable. Generally projects are perceived to fail because of:

• Culture
• People
• Processes
• Organisation structure

Managing major business projects successfully is primarily about Managing Change. Change is difficult for everyone, harder for some than others. Change Management is a discipline in its own right which managers will rarely gain experience of through normal business activities. Nor is it something that can be handled on top of an otherwise full diary. It requires time, focus, capability and knowledge. Contrary to popular belief, managing change in Small and Medium Enterprises (SMEs) is even harder than in FTSE 100 companies.

Change does not "just happen", it requires a solid framework that includes a plan and a process as well as skilled people to design, implement and anticipate the implications of that plan and process.

CCL's Change Management specialists assist clients to answer the following questions:

• Why do we have to change?
• What are we changing to?
• How are these changes going to happen?

In addition, we ensure that executives, managers and staff recognise the need to change, are themselves willing and able to change, and are supported by the organisation whilst undergoing change.

Most business change projects involve technology. CCL has developed a toolkit to help clients manage business change driven by implementing new technology. The toolkit covers the following areas:

• Change Management Strategy
• Change Management Training for Executives, Managers and Project Staff
• Leadership and Project Governance
• Change Readiness Assessment
• Benefits Assessment, Measurement and Realisation
• Communications Strategy Approach and Delivery
• Stakeholder Management
• Training Methodology and Delivery
• Business Process Re-engineering
• Organisational Design (and Re-design)
• Impact Assessments
• Business Readiness (is the business ready to receive the new system)